Returns and Exchanges Policy

At dotbuydot.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help with our straightforward Returns and Exchanges policy.

Returns

1. 30-Day Return Window: You have 30 days from the date of delivery to return an item for a refund or exchange.

2. Condition of Items: Returned items must be unused, unworn, and in their original condition with tags attached (if applicable).

3. Return Process:

   • Initiate a Return: Contact our Customer Service team to initiate the return process. You can reach us via email or through our website’s customer service portal.
   • Return Authorization: Once authorized, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
   • Packaging: Please ensure the item is securely packaged to prevent damage during transit.

4. Refund or Exchange: Upon receipt and inspection of the returned item, we will process your refund to the original method of payment or exchange the item as requested.

Exchanges

1. Exchange Process:

   • Follow the same process as returns to initiate an exchange.
   • Specify the item you wish to exchange for when contacting Customer Service.
   • Exchange requests are subject to availability. If the requested item is not available, we will issue a refund or offer an alternative.

2. Additional Charges: If there is a price difference between the returned item and the new item, you may be charged or refunded accordingly.

Exceptions

Certain items may not be eligible for return or exchange due to hygiene reasons or specific restrictions. These items will be clearly marked on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact Customer Service immediately for assistance. We will arrange for a replacement or refund as appropriate.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective item). We recommend using a trackable shipping method for returns.

Contact Us

For any questions regarding our Returns and Exchanges policy or assistance with a return, please contact our Customer Service team. We are here to help make your shopping experience with dotbuydot.com as enjoyable as possible.