Shipping & Delivery Terms for dotbuydot.com
Order Confirmation and Payment:
- Customers must confirm their order by making full payment for each product.
- Shipping preparation begins only after full payment is received and verified.
Delivery Schedule:
- We strive to deliver orders within our scheduled working days.
- In case of any delay, we commit to informing customers promptly and providing a new estimated delivery date.
Refund Policy:
- If we fail to deliver the order within our committed working days, we will initiate a refund within two working days after the scheduled delivery date.
- Refunds will be processed through the same payment channel used for the original transaction.
Shipping Methods:
- We use reliable shipping methods to ensure timely and secure delivery of orders.
- Shipping charges may apply based on the delivery location and size of the order.
Damaged or Lost Shipments:
- In the event of damaged or lost shipments during transit, we will work with our shipping partners to resolve the issue promptly.
- Customers are encouraged to inspect packages upon delivery and report any issues to us within 48 hours.
International Orders:
- For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
- We provide necessary documentation to facilitate customs clearance but do not control or predict these charges.
Customer Support:
- Our customer support team is available to address any shipping or delivery-related inquiries promptly.
- Customers can reach us via [contact information] for assistance regarding their orders.
Force Majeure:
- We are not liable for delays or failures in delivery caused by circumstances beyond our reasonable control, such as natural disasters, strikes, or governmental actions.
Feedback and Complaints:
- We welcome customer feedback to continuously improve our shipping and delivery processes.
- Any complaints or concerns regarding shipping and delivery should be communicated to us for resolution.
By placing an order on dotbuydot.com, customers agree to abide by these shipping and delivery terms.
