HOW CAN I CHANGE MY SHIPPING ADDRESS?
Your shipping address can be updated during the checkout process. By default, your last used shipping address will be saved for convenience.
HOW DO I ACTIVATE MY ACCOUNT?
Upon completing the registration form, an activation email will be sent to you. If you don't see it in your inbox, please check your spam or junk folder. For further assistance, reach out to us at [email protected].
WHAT DO YOU MEAN BY POINTS? HOW DO I EARN THEM?
Points are rewards for your engagement. You earn points by reviewing products. Each product review earns you 1 point, which can be used to redeem sample products or discounts.
WHY IS THERE A CHECKOUT LIMIT?
To ensure fair access to our products, we have the following checkout limits:
HOW CAN I TRACK MY ORDERS & PAYMENT?
Log into your account to view your order history and track shipments. Once shipped, you will receive a tracking number from our shipping partners.
HOW DO I CANCEL MY ORDERS BEFORE PAYMENT?
You can cancel orders from your Shopping Cart before making payment. Once payment is verified, refunds are not possible.
HOW LONG DOES SHIPPING TAKE AFTER PAYMENT?
Orders shipped internationally typically arrive within 7 to 14 business days, depending on destination and customs clearance.
WHAT ARE THE SHIPPING FEES?
Shipping fees vary by destination and order size. For specific fees, refer to the checkout page before completing your purchase.
HOW DO YOU SHIP MY ORDERS?
We use reputable international carriers for shipping, ensuring safe and timely delivery of your orders.
WHAT PAYMENT METHODS ARE AVAILABLE?
We accept Credit/Debit cards and PayPal for secure online payments.
CAN I PAY USING PAYPAL WITHOUT AN ACCOUNT?
Yes, you can use PayPal to pay with a Credit/Debit card without creating a PayPal account. It's fast, secure, and simplifies the checkout process.